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Weekly Post #1

Welcome to our first installment of the NZQA Code of Practice Advisor!

Today, we will be discussing a vital aspect of the Code of Practice that is crucial for tertiary institutes – Student Support Services.

According to the Code, Student Support Services must be available and accessible to all students. Institutions must provide a range of support services to assist students, including academic support, pastoral care, and career guidance.

So, as an advisor, what can you do to ensure that your institution is meeting this requirement?

Firstly, it is essential to establish clear channels of communication between students and support services, such as offering regular drop-in sessions, one-on-one meetings, and online support options.

Secondly, institutions should ensure that all support staff are appropriately qualified and trained to address student needs effectively. This includes giving staff ongoing training and development opportunities and creating a supportive work environment for them to thrive in.

Lastly, it’s crucial to regularly review and evaluate the effectiveness of support services to ensure that they are meeting the evolving needs of students. Encouraging student feedback and engaging in regular self-reflection can go a long way in improving the quality of student support services.

By following these steps, your institution can ensure that it is providing the best possible support to its students and meeting the requirements set out in the NZQA Code of Practice.
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