Synopsis: The Outcome 1 of the Code of Pastoral Care for Domestic Tertiary Students requires Tertiary institutions to take a whole-of-provider approach to maintain a strategic and transparent learner wellbeing and safety system. There are four processes under this Outcome, including having strategic goals and plans for supporting learner wellbeing, regularly reviewing wellbeing and safety systems, making information readily available to the public, and having a responsive wellbeing and safety system.

Discussion Points:

1. How can tertiary institutions ensure that their strategic goals and plans for supporting learner wellbeing are inclusive of diverse learner needs and honor Te Tiriti o Waitangi?

2. How often should tertiary institutions review their learner wellbeing and safety strategic goals and plans?

3. What are some ways tertiary institutions can collaborate with learners and stakeholders when developing and reviewing their learner wellbeing and safety strategic goals and plans?

4. How can tertiary institutions use data to inform their self-review of learner wellbeing and safety practices?

5. What steps can tertiary institutions take to ensure that learners have access to culturally appropriate social, medical, and mental health services?

6. How can tertiary institutions ensure that their staff are trained in Te Tiriti o Waitangi, the code of pastoral care, and relevant cultural competencies for supporting diverse learner groups?

7. What emergency plans should tertiary institutions have in place to ensure learner safety?

8. How can tertiary institutions involve diverse learner groups in decision-making processes related to learner wellbeing and safety?

9. What practices should tertiary institutions have for receiving and addressing learner complaints, and how can they ensure that these complaints processes are accessible and culturally responsive?

10. How can tertiary institutions use learner feedback and complaints data to inform their ongoing practices for learner wellbeing and safety?