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For years, the Code of Practice for the Pastoral Care of International Students has been a fundamental tool in providing guidance to institutions of higher education on how to support their foreign students. However, with the introduction of the Code of Practice 2021, there have been substantial changes made that are set to transform how higher education institutions handle their pastoral care services.

One of the most significant changes seen in the new code is the extension of the areas in which institutions of higher education must provide support to their students. Under the 2016 Code, universities were only required to support international students on their campuses, but now, support has been extended to international students studying remotely. This inclusion is especially crucial in today’s world, where the COVID-19 pandemic has forced many students to study from their home countries.

Additionally, the Code of Practice 2021 establishes an obligation for higher education institutions to create and operate a network of agents – third-party entities –that they employ to recruit international students on their behalf. This is a significant change from the previous regulation, which only recommended the creation of an agent network, which meant that universities could choose to ignore the need for one altogether.

The new regulations also outline provisions requiring universities to provide students with more comprehensive information about the visa application process. The information should cover all aspects of studying in the United Kingdom, from academic procedures to practical matters such as accommodation, banking facilities, and healthcare access. This creates a more streamlined environment for international students who are often overwhelmed by the visa process and the subsequent move to a new place.

Another notable change introduced in the Code of Practice refers to the creation of a disputes resolution process, which will now become a requirement for all universities. This is essential as it allows students an avenue of appeal if they feel that the institution has not adequately supported them or has not upheld their rights and welfare adequately. By creating this process, institutions can show their commitment to promoting the best possible student experience to their international student populations.

Finally, the new regulations also set out a requirement for more comprehensive record-keeping and reporting of pastoral care services, ensuring that universities have a range of up-to-date data models to continuously improve their care programs.

Overall, the Code of Practice 2021’s changes to pastoral care in higher education represent a necessary step towards ensuring student safety and well-being remain top priorities at all times. As higher education institutions continue their work to attract international students, the implementation of these regulations will go a long way to building and maintaining a world-class education system for all students studying in the UK.
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